Shipping policy

DELIVERY INFORMATION

All orders will be delivered through Courier Services to the shipping address indicated by you. Orders are shipped on business days ONLY (Monday – Friday, excluding Malaysia National Holidays).

Orders received will be processed and delivered to your doorstep within 3 – 5 working days (West Malaysia) after order verification and credit approval. Please provide the CORRECT shipping address where someone will be home to receive the parcel and a VALID phone number, otherwise, you will be informed to collect your parcel from the nearest courier office, or another arrangement must be made.

Orders are shipped within Malaysia only (including Sabah and Sarawak). We do not ship to P.O. Box address.

All orders made for clearance items are non-refundable and non-exchangeable.

DELIVERY COST

Please refer to the cost table below:

Delivery Cost to West Malaysia:

WEIGHT	COST
0kg – 1.0kg	RM 10.00
Every add on kg	RM 5.00

Delivery Cost to East Malaysia (Sabah & Sarawak):

WEIGHT	COST
0kg – 1.0kg	RM 12.00
Every add on kg	RM 8.00

The cost for shipping is calculated and displayed on the Checkout page before you complete your order.

Customers from other countries who are interested in purchasing our products are welcome to email us at enquiry@naturh.com.my international postage rate.