Privacy policy

Latest update: 11/6/24

Naturh Aromatherapy & Wellness (“Naturh”, “us”, “we” or “our”) is committed to protecting the privacy and security of any information, including information that can be linked or directed to a specific individual (e.g., name, address, phone number, email address, credit card information, and bank account details) (“Personal Data”) of our users or customers (collectively “Users”). This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 and the laws of Malaysia.

Please read this Privacy Policy pertaining to personal information we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage, and processing of your personal information as described in this Privacy Policy.

PRICE AND PAYMENT:

Where applicable, prices are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
You may order any of the product(s) offered (including without limitation, a la carte or gift) by following the directions of purchase provided on the Site.
You can pay using any of our payment partners listed on our homepage. Similarly, you can pay all or part of your Order using store credit or a promotional voucher, where applicable.
No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment.
For the avoidance of doubt, we shall not be held responsible/liable for any products ordered from other channels/methods aside from the Site.
All orders made for clearance items are non-refundable and non-exchangeable.
Free gift that comes with your Order will be shown in the shopping cart (if any).
Free gift may be substituted with similar items of equal value according to stock availability without prior notice to you.
All free gifts are non-refundable, non-exchangeable, subject to availability and first come first served basis.

ORDER OR PRODUCTS COMPLAINTS:

Should there be mistakes in your order(s) due to packing errors (i.e., missing product or wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel via our customer care line at +6017 – 3437 319. Please report the complaint together with photos and videos as proof. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims brought to our attention after the expiry of 7 days from the date of receiving your parcel.
Should you receive a broken or damaged product, kindly contact our Customer Care Team within 7 days from the date of receiving your parcel via our customer care line at +6017 – 3437 319 to request a re-send. Our team will verify and carry out remedial action. We will not entertain any claims brought to our attention after the expiry of 7 days from the date of receiving your parcel.

PROCESSING YOUR ORDER:

It takes 2 – 3 working days to process your Orders. We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your Order checkout.
We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
All of the parcels are delivered by our courier partner GDex.
Self-collection from our warehouse is strictly not allowed.
Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via store credits to you which you can utilize for your subsequent purchase.
Out-of-stock product(s) will be refunded through Store Credit without prior notice to you. Should you prefer the refund to be reimbursed via different means (via cash refund), please reach out to our Customer Care line +6017 – 3437 319 or email at enquiry@naturh.com.my and we will try our best to accede to your request.

YOUR CONSENT

By giving us your personal information, you are consenting to the collection, use, and disclosure of your personal information under the terms of this policy and any relevant privacy and data protection laws in Malaysia. If you do not wish to give us this consent, then please do not use any of the electronic forms on our website.

INFORMATION COLLECTED

In order to provide you with our products and/or services, we need to collect relevant Personal Data from you. We only collect the information that is needed for the registration procedure on our website or when filling in the registration form.

PURPOSE OF PERSONAL DATA COLLECTED

Personal Data that you voluntarily provide to us on our website and related channels may be processed and/or disclosed to our Vendors for the following Purposes:

  • to manage, verify and complete transactions with you;
  • to direct market our products and/or services to you;
  • to understand and analyze our sales, and your needs and preferences;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to enable you to participate in promotions and contests;
  • to process exchanges or product returns;
  • to improve our services;
  • to respond to your requests or complaints;
  • to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by Naturh and/or its partners and/or advertisers;
  • to process your payment transactions;
  • for our credit control service and/or collection of debts due and owing to us;
  • to comply with any regulatory, statutory, or legal obligation imposed on us by any relevant authority.

USE AND DISCLOSURE

We will keep confidential all Personal Data collected through our website. However, we may disclose such Personal Data within Naturh and/or to our Vendors (data processors and third-party service providers).

DIRECT MARKETING

If you have provided us with your Personal Data, you may receive from us or our Vendors email and direct mailings containing promotional materials. If you do not wish to receive them, please inform us at cs@naturh.com.my.

LINKS TO THIRD PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. You should ensure that you read their respective privacy policies to understand how they deal with your Personal Data.

RIGHTS TO ACCESS AND CORRECT YOUR PERSONAL DATA

You have the rights to access your Personal Data held by us and to request correction of the Personal Data if it is inaccurate, incomplete, misleading, or not up to date. Please email your request to enquiry@naturh.com.my.

SECURITY

Our company website has appropriate security measures in place to prevent the loss, misuse, and alteration of the information under our control. However, no data transmission over the internet can be guaranteed as completely safe and secure.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend or update this Privacy Policy from time to time without prior notice to Users. Any changes will be uploaded onto our website, so we encourage you to check the Privacy Policy page regularly for updates.