Orders

How do I purchase from Naturh?

You can choose to purchase via;

1. Our website: (fastest and most convenient)

2. Email: cs@naturh.com.my

3. Whatsapp: +60173437319

4. Shopee

5. Lazada Mall

6. Tiktok Shop

7. Physical Stores

What are the available payment methods?

We accept most major payment methods;

1. Online Banking via ipay88 payment gateway

2. Credit/Debit Cards via ipay88 payment gateway

3. E-Wallet (Boost, Touch n Go, ShopeePay) via ipay88 payment gateway

4. Buy Now Pay Later (Atome)

5. Bank Deposit (orders will only be shipped out once the payment is successful and completed on our end)

Kindly contact us for further details if you wish to complete your purchase via manual bank transfer.

I forgot my Password for my account. How do I retrieve it?

1. At the login page, simply click "Forgot your password?"

2. You will be prompted to enter your registered email address.

3. An email will be sent to you to reset your password.

What is the transaction currency?

The currency used for all transactions is in Malaysian Ringgit (RM)

Can I use multiple discount/coupon codes at checkout?

No, only one discount/coupon code can be used at a time at checkout. 

Ongoing promotional codes can't be used with Scented Points rewards code.

What is the difference between In-store Points vs Online Points (Scented Points)

Physical Store Points: These are earned when you shop at our physical stores. These points are still valid and can be used for future in-store purchases.

Scented Points: These are accumulated through online purchases on our website and can only be redeemed online.

How do i purchase outside of malaysia?

Customers from other countries who are interested in purchasing our products are welcome to email us at enquiry@naturh.com.my international postage rate.

Marketplace

Do you sell at local marketplaces such as Shopee, Lazada and Tiktok?

Yes we do! Visit Us at

Shopee

Lazada Mall

Tiktok Shop

Why are the prices different at these marketplaces?

There are multiple factors when setting prices on various platforms such as competition, fees, commissions, payment gateways, handling, and shipping, etc.

Can I use coupon codes and offers from Naturh's website at these marketplaces and vice versa?

Unfortunately, no, this is not possible.

Can I still get Scented Points for purchases made through your marketplace stores?

Unfortunately, no. Scented Points are exclusive for Naturh's website purchases only.

Why are you able to offer different shipping rates/free shipping at these marketplaces? 

The shipping rates and offers at these marketplaces are subsidised by the respective marketplaces.

What are the pros and cons purchasing from Naturh's website vs Naturh's store in these marketplace?

Naturh Official Website
+ Enjoy Scented Points as part of our loyalty reward program
+ Exclusive offers and discounts
+ Participate in contests and giveaways
+ Receive random gifts!
+ Get first dibs on latest products
+ A wider range of brands and products under one roof
+ A cleaner and user friendly interface to search for products

Naturh's store in Shopee and Lazada
+ Better shipping rates (subsidized by marketplaces)
+ Limited products
+ Some may find the interface and categorization a little cluttered
+ All purchases and transactions policies are governed by respective marketplaces

Member's Account

I'm an existing member. Is my accumulated points still valid?

Yes, they are! You are still able to redeem your points in physical stores only. Rest assured, your Physical Store Points are safe!

The difference between Physical Store Points and Online Points (Scented Points)

Physical Store Points
: These are earned when you shop at our physical stores. These points are still valid and can be used for future in-store purchases.

Scented Points: These are accumulated through online purchases on our website and can only be redeemed online.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.

Please email us at: cs@naturh.com.my / Whatsapp: +60173437319

Other inquiries? Let's chat.

Please email us at enquiries@naturh.com.my