Oud & Bergamot Candle

Orders are shipped on business days only (Monday – Friday, excluding Malaysia National Holidays).

Orders received will be processed and delivered to your doorstep within 3 – 5 working days after order verification and credit approval. *Please provide CORRECT shipping information and contact number. If failed to provide, you will be informed to collect your parcel at the nearest courier office/contact us for a different arrangement.

International customers who are interested in purchasing are welcome to email us at enquiry@naturh.com.my with international postage rate.

Shipping Cost will be calculated in your cart/ checkout. For more shipping information click here.

• Preparation Time: Usually ready in 1 - 2 business day (excluding weekends and public holidays).
• Pickup Hours: Monday - Friday, 10 AM - 5 PM. (except public holidays)
• Notification: We'll notify you via WhatsApp when your order is ready to pickup.
• What to Bring: Confirmation email for pickup.

All orders are checked before shipping out to our customers to ensure that all items are in order and in good condition.

All items sold are not returnable, refundable nor exchangeable. We have adopted services from reliable courier services to ensure that your order reaches you without any defect.

Damaged, Defected / Wrong Goods
In the event that wrong goods are received, damaged or defected, kindly please contact us at cs@naturh.com.my within 2 days of the receipt of your product. We will reply to your email shortly and try to rectify your problem soonest possible.